User Manual

A quick guide to using ScriptLens in your browser — and how to send the team a fix.

ScriptLens is a decision-support tool that highlights GLP-1 refill and intake answers falling outside the clinic's acceptance criteria, with a short patient summary on each case. It highlights; you decide.

What it does — and doesn't

A highlight is a prompt to look more closely — not an instruction, and not a verdict. Every clinical decision remains entirely with the reviewing provider.

Requirements

• Google Chrome on a desktop computer.
• The ScriptLens extension installed in Chrome (your administrator sets this up for your account).
• Signed into Chrome with your authorized clinic account. ScriptLens only activates for approved accounts — with a personal or unapproved account it stays off.
• Viewing a case page on the review platform. ScriptLens is dormant everywhere else.

First-time use

The first time it runs, ScriptLens shows a one-time acknowledgment you must accept. It states that ScriptLens assumes no responsibility for the use of this tool, confirming you understand it is an aid and that all decisions remain yours. You'll see this only once per browser.

How it works in the browser

Automatic highlighting. Open a case as usual — there's nothing to click to start it. ScriptLens reads the visible answers and marks the ones worth a second look:

Red — potentially disqualifying Yellow — informational

Red marks an answer that may potentially disqualify a case from straightforward approval (a potentially disqualifying medication or condition, or a patient in a restricted state). Yellow marks something informational — worth noting, but not disqualifying on its own.

Patient summary panel

A compact summary pulled from the case may include age, state, current weight and recent change, calculated BMI, the current GLP-1 medication and last dose, the dose being requested, any previous prescription, reported adverse reactions, and current medications. It's a convenience view of what's already on the page — always confirm against the case itself.

SPECIAL STATE flag & jump-to-issue

If the patient is in a state the clinic treats as restricted, the summary shows a prominent SPECIAL STATE flag so it isn't missed. When answers are flagged, ScriptLens gives you a quick way to jump straight to each one.

Reporting a problem or requesting a change

Criteria evolve, and ScriptLens can miss things or flag something it shouldn't. When that happens, send the team a report through the ScriptLens Rules Console.

When to report: a case highlighted incorrectly, a case that should have been flagged but wasn't, or a rule you think should be added or changed.

1. Open the Rules Console at the web address your administrator gave you and sign in with the team password.
2. Fill in the report: the Case URL (required), what should change and why (required), and — optionally — suggested match terms and whether it should be red or yellow.
3. Submit to queue. You'll see an “Added to queue” confirmation, and can follow its status on the Change Queue page.

What happens next. Each report goes to a review queue. A developer reviews it, tests the change, and — if adopted — ships it in a ScriptLens update, which Chrome picks up automatically. Submitting a report does not change the tool immediately.

Privacy

ScriptLens runs inside your browser. It reads the case page you're viewing to produce its highlights and summary and does not transmit patient information out through the tool. Reports you submit contain only what you type. See the full privacy policy.

Disclaimer of liability

Getting help

If ScriptLens isn't activating, first confirm you're in Chrome, signed into your authorized clinic account, and on a case page. For anything else — access problems, questions, or to suggest a change — contact your administrator or submit a report through the Rules Console.